Your store
Adjust the inputs to match your store. Everything updates instantly.
How many orders your store processes per month.
Industry average for DTC is 25–40 tickets per 100 orders.
Agent labor + tooling. Most DTC brands sit at $2–$5/ticket.
Fashion/apparel: 20–30%. Beauty: 5–10%. Home: 8–15%.
Used to estimate revenue saved when returns are prevented.
AfterShip + Gorgias + Loop typically combine to $200–$800/mo.
Assumptions used
We use conservative midpoints from public DTC support benchmarks. Adjust the inputs above to match your real data.
- WISMO share
~45% of support tickets are "where is my order?" — the single largest support category for DTC.
- AI deflection rate
~55% of WISMO tickets are deflected by a branded tracking page + AI chat that has access to order context.
- Return prevention rate
~15% of returns can be converted to store credit, exchanges, or "keep it + partial refund" with smart alternatives.
- App stack replaced
Trexa typically replaces a tracking app, a support inbox, and a returns app — savings include the combined monthly cost of those.
Frequently asked questions
How are the deflection and return-prevention savings estimated?
We use industry benchmarks for Shopify DTC brands: 30–60% of support tickets are 'where is my order?' (WISMO), and 40–70% of those can be deflected by a branded tracking page + AI chat. For returns, smart prevention (offering store credit, exchanges, or 'keep it') typically converts 10–20% of would-be refunds into retained revenue. The calculator uses conservative midpoints. Your actual numbers depend on your category, brand, and policies.
What's a typical support cost per ticket?
Internal CX agents cost $25–$50/hour fully loaded, and the average WISMO ticket takes 4–6 minutes. That's roughly $2–$5 per ticket in labor alone. Outsourced support is often higher per ticket due to handoff overhead. The calculator defaults to $3.50/ticket — adjust to match your real cost.
Does this include the cost of the apps I'm replacing?
Yes. The calculator subtracts an estimated current monthly cost for the tools Trexa replaces (tracking + support + returns apps) so you see the net monthly savings, not just gross.
What if I'm a smaller brand?
If you're doing under 200 orders/month, Trexa's Free plan covers you for $0. The ROI math is even stronger because your savings remain real while your cost is zero.
Ready to see how Trexa fits?
Start on the Free plan. Run the numbers in your real Shopify admin within 10 minutes.