Support & Contact

Simply visit the Shopify App Store, search for Trexa, and click 'Install'. The app will guide you through a quick setup process to customize your tracking page and connect your store.

Our AI reads your store's shipping and return policies, then uses this information to answer common customer questions automatically. It understands context from order data to provide personalized responses.

Yes! You can add your logo, customize colors to match your brand, add custom CSS, and configure the AI behavior. The tracking page appears on your own subdomain (yourstore.trexa.app).

When a customer question requires human attention, the AI offers to escalate to your support team. The conversation is then sent to your inbox in the Trexa dashboard with full context.

All billing is managed through Shopify's billing system. You can upgrade, downgrade, or cancel your subscription at any time from within the app or your Shopify admin.

Trexa accesses order information (for tracking), store policies (for AI responses), and basic store settings. We never access payment information or customer passwords. See our Privacy Policy for details.

Yes! Each Shopify store requires its own Trexa installation. Each installation is billed separately based on the plan you choose.

You can cancel anytime from your Shopify admin under Apps > Trexa > Subscription, or by uninstalling the app. Your data will be retained for 30 days in case you want to return.